The following Terms & Conditions apply to all bookings made for stays at any properties listed on this website, which are administrated by the owners of the cottages. If you have any questions or require clarification on any points, please contact us.

A deposit of 30% of the rental fee is payable when the booking is made. The balance is due 2 weeks before the start of your rental. We shall construe non-payment of the balance of the rental on or before the due date as a cancellation and the deposit will be retained. For bookings made less than six weeks before the start of stay, the total fee is payable on the booking date.

We take several payment methods though Worldpay, connected to our booking platform partner, Planyo: Visa Mastercard Maestro JCB

Yes. Our website encrypts all communication between you and us (you should see a green padlock or similar by the URL in your browser). Additionally, we outsource payment to Worldpay who are an international company specialising in taking payments securely. Your credit card details do not come to us / our website and are not stored by us.

In the event of cancellation within 6 weeks of the holiday start date, you will be liable for the full amount. If you wish to cancel more than 6 weeks before your arrival date, we can seek to re-let the dates. If this is successful, we will refund the cost of the holiday less a £50 administration charge. We will work hard to process refunds as quickly as possible but please allow up to 30 days from the date you submit the request.

Yes, we store the data we need to allow us to take your booking and provide a service to you, in accordance with GDPR 6(1)(b). Data is held by us, and by Planyo, the company we use to administer your booking. All information is held securely.

Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. The Company makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, the Company does not control each and every risk related to the use of the Internet, and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources. As the Company cannot control these web sites and external sources, the Company cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.

How we use your information

Our web site uses the data we collect for three basic purposes: to operate our business and provide (including improving and personalizing) the services we offer, to send communications, including promotional communications, and to display advertising. In carrying out these purposes, we combine data we collect through the various web site services you use to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.

Management of personal data

You can view or edit your personal data online for many of our services. You can also make choices about our collection and use of your data. How you can access or control your personal data will depend on which services you use. You can choose whether you wish to receive promotional communications from our web site by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by visiting and signing into Company Promotional Communications Manager, which allows you to update contact information, manage contact preferences, opt out of email subscriptions, and choose whether to share your contact information with our partners. These choices do not apply to mandatory service communications that are part of certain web site services.

Sharing your information

We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. For example, we share your content with third parties when you tell us to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. In addition, we share personal data among our controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.