General information

The following Terms & Conditions apply to all bookings made for stays at any properties listed on this website, which are administrated by the owners of the cottages. If you have any questions or require clarification on any points, please contact us.

Bookings & Payments

A deposit of 30% of the rental fee is payable when the booking is made. The balance is due 6 weeks before the start of your rental. We shall construe non-payment of the balance of the rental on or before the due date as a cancellation and the deposit will be retained. For bookings made less than six weeks before the start of stay, the total fee is payable on the booking date.

How Do We Take Payment

We take several payment methods though Worldpay, connected to our booking platform partner, Planyo: Visa Mastercard Maestro JCB

Is Payment Secure?

Yes. Our website encrypts all communication between you and us (you should see a green padlock or similar by the URL in your browser). Additionally, we outsource payment to Worldpay who are an international company specialising in taking payments securely. Your credit card details do not come to us / our website and are not stored by us.

Do You Store Data About Me?

Yes, we store the data we need to allow us to take your booking and provide a service to you, in accordance with GDPR 6(1)(b). Data is held by us, and by Planyo, the company we use to administer your booking. All information is held securely.

Cancellation

In the event of cancellation within 6 weeks of the holiday start date, you will be liable for the full amount. If you wish to cancel more than 6 weeks before your arrival date, we can seek to re-let the dates. If this is successful, we will refund the cost of the holiday less a £50 administration charge. We will work hard to process refunds as quickly as possible but please allow up to 30 days from the date you submit the request.

Non-Availability of Property

If for any reason beyond the control of the Owner the property is not available on the date booked (owing to fire damage for example) or the property is unsuitable for letting, all rent and charges paid in advance by the guests will be refunded in full but the guests will have no further claim against the property owner.

Arrival & Departure

The Cottage will be ready for you from 3pm on your arrival date, please vacate by 10am on departure day to enable our cleaners to prepare the cottage for the next visitors. Early arrivals or late departures are sometimes possible – please email stay@stowcottages.com.

Losses & Damage

Please report accidental damage or breakage if and when it happens so that repairs or replacement items can be arranged. All damages and breakages are the responsibility of the guests and the cost of making good shall be payable on demand. We do not accept liability for loss or damage to personal effects or for personal injury or accident and we suggest you make suitable insurance arrangements to cover these.

Complaints

Great effort is made to maintain the highest standards for our guests. Should you experience a problem, please email stay@stowcottages.com during your stay so that we can arrange for things to be put right.

Pets

A well-behaved dog is welcome to stay at The Old Forge Cottage and Fountain Cross Cottage, subject to the following. Whilst at the property, please pick up after your pet. Please do not allow dogs upstairs or on soft furnishings. There is an additional charge of £35 or £40 per dog per stay.

As there are dogs and livestock at Ryeland Loft and The Hide at Haws Hill, we are sorry but we do not allow dogs here.

stay@stowcottages.com